Customer FAQ
Q 01: How can I get a complete copy of the software?
Q 02: I have downloaded the file and what should I do next?
Q 03: Will your programs work on 64 bit computers?
Q 04: Can your products be used on a Windows XP, Vista or MAC operating system?
Q 05: How do I uninstall your programs from my computer?
Q 06: What's the difference between the trial version and the registered version of the program?
Q 07: Do I have to pay for the upgrade and tech support?
Q 01: I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
A: Unfortunately, some ISPs experience packet loss when downloading larger files. Other than trying the download again at another time, you would likely have more success by using the multiple-file download option on the download page. Most ISPs do not have problems with files of this size. However, if you do have a problem with one of the files, instead of having to re-download the entire package, you need download only that part which failed.
Q 02: I have downloaded the file and what should I do next?
A: If the file you just downloaded has an .exe extension, just double-click it to launch the installation process and follow the on-screen instructions. Or, in most of the cases it is a .zip file. You have to uncompress the archive to access the installation program. Unzipping is really easy once you know how. If you use Windows ME/XP/2000/Vista/7/8, you can open Zip files directly without any need of third party tools and display their contents as folders directly from Windows Explorer or you will need additional software to unzip files (WinZip, WinRAR, 7Zip, IzArc, Zipeg etc.). Double-click on zip archive to view the contents in a program window, then click on the "Extract" Button and specify the output location where you would like to extract these files. Close program window and find the folder of the extracted files, you are now ready to run the setup file.
Q 03: Will your programs work on 64 bit computers?
A: Yes. Our products will work on any 64 bit Windows Vista, or 7 computer.
Q 04: Can your products be used on a Windows XP, Vista or MAC operating system?
A: All our products work stably with Windows XP/2000/2003/Vista/7/8 operating system, but it temporarily does not support MAC system. We will continue to develop new version to fix this in the future versions.
Q 05: How do I uninstall your programs from my computer?
A: Our products can be uninstalled using the Windows "Add/Remove Programs" utility that can be found in "Start menu\Control Panel" or "Start menu\Settings\Control Panel". You can see a list here which lists the programs currently installed on your computer. Scroll down the list until you see the title of the program you wish to remove. Select it and choose to remove the program. If you cannot find the program in the list you will need to remove it through "Programs" list in your Start menu. Move through the list until you see the title of the program you wish to remove. Select it and look for "Uninstall" within the program shortcuts folder.
Q 06: What's the difference between the trial version and the registered version of the program?
A: There is no functional difference between the trial version and the full version. The only limitation of trial version is the 30 days validation period. As our registered users there will be no time limitation and you will be entitled to get the free upgrade within a certain version and receive the full technical support from us.
Q 07: Do I have to pay for the upgrade and tech support?
A: No! All upgrades and tech support are free to registered users.