What are CyberPower return and refund policies?
At CyberPower we want our customers to make the best possible purchase decision. Therefore, we recommend that you take advantage of our free trial software downloads. We also encourage you to explore the product pages of our website to obtain comprehensive product information.
In the event that you need to return an CyberPower product, you must make your request within 30 days of purchase. Additionally, CyberPower reserves the right to deny a refund in the case of a non-authenticated purchase (no order#, bad name or address...).
To request a refund for your downloaded (ESD) software purchase, please contact us. In your message, you should explain what the problem was and why you want to return the product, include your order#, name, e-mail address and the product key (if any). You will find the order# and the product key in the purchase confirmation e-mail. We expect that you have destroyed all downloaded files and have not been copied or saved in any other way. You will be asked to sign a letter of destruction and return it (by fax or postal mail) before you receive your refund amount. If you've ordered a Backup CD, you'll be asked to physically destroy it. Your product key will be invalidated on our server and associated services won't be accessible anymore.
Once your refund request has been reviewed, we receive the Letter of Destruction, and we approve the refund; we will send our consent to process the refund. We will contact you by email to confirm the refund process has been launched. Your refund will be credited to the credit card charged during your original transaction within a few days.
You'll be refunded of the paid amount without fees. However, the Backup CD fees (if you have chosen this option) are not refundable.